Refunds and cancellations
Refund and Cancellation Policy
Last updated: 3 September 2026
SVYATENKO sells digital sewing patterns and related digital files. No physical product is shipped.
1. Digital delivery
Purchased digital files are made available after successful payment confirmation.
After confirmation, the files become available in the customer’s account under My Patterns.
If access does not appear after payment confirmation, email hello@svyatenkopatterns.com.
2. Cancellation before supply begins
If an order needs to be cancelled before payment has been confirmed and before the files have been supplied, email hello@svyatenkopatterns.com and provide the order number and order date. We will check the payment and delivery status before processing the request.
If a payment appears as pending or authorised but the order has not been confirmed, contact us so that the transaction status can be checked.
3. Right of withdrawal for digital content
During checkout, the customer may expressly consent to the supply of the purchased digital content beginning immediately after successful payment confirmation and before the end of any applicable statutory withdrawal period.
The customer also acknowledges that, once the supply begins, the customer loses the right of withdrawal to the extent permitted by applicable law.
Where consumer withdrawal rules apply, the loss of that right occurs only after all conditions required by applicable law have been satisfied, including any required prior express consent and acknowledgement.
4. Change-of-mind refunds
Once the supply of digital content has begun, ordinary cancellation and change-of-mind refunds are not provided to the extent permitted by applicable law.
In particular, a refund is not provided solely because the customer:
- changed their mind;
- purchased the wrong pattern;
- no longer needs the product;
- did not read the product description;
- did not check the size, file format or printing requirements before purchase.
5. Non-delivery, corrupted files or lack of conformity
If the digital content has not been supplied, contains a corrupted file that cannot reasonably be used, is not the product purchased, or materially does not conform to its description or stated characteristics, email hello@svyatenkopatterns.com.
Where permitted by applicable law, we will first attempt to resolve the issue by restoring access, supplying the file again, or providing a corrected or conforming file at no additional cost.
A price reduction, termination or refund will be provided where and to the extent required by mandatory applicable law.
6. Duplicate charges or payment errors
If the customer has been charged more than once in error for the same order, email hello@svyatenkopatterns.com with the order number and the information required to verify the payment. A confirmed erroneous or duplicate charge will be corrected and, where appropriate, refunded.
7. How to contact us about an order
Provide the order number, order date, email address used for the purchase, product name and a brief description of the issue. Where necessary, include a screenshot of any error message.
We aim to provide an initial response within 2 business days.
8. Mandatory consumer rights
Nothing in this Policy excludes or restricts any consumer right or remedy that cannot lawfully be excluded or restricted.